CADD Centre Software
Solutions is known for providing world class products at a competitive price to
the customer for more than 25 years. We are known to our customers as an
organization who look beyond selling product / services by providing solution
that meets / exceeds their expectations. We make sure that our customers are
happy with our association and enable them to leverage on the product /
services offered to them
CADD Centre Software
solutions core expertise is in providing Primavera solution and we have been
doing this for more than 6 years now. Our Primavera experts do not focus on
just implementing the product features in your projects; rather they focus on
meeting your project needs from the product. We have helped our clients like
Konkan Railways (KRCL) to implement Primavera starting from monitoring their
projects and to the extent of automating business process involved in projectmanagement. Our Support team is geared up for addressing customer issues from
Primavera 6.2 up till the latest version
Primavera
Implementation Approach:
We have a proven and strong implementation team expertise in Oracle
Primavera implementation. We closely follow the Oracle conventional method of PIM
methodology to setup the Primavera in a project environment. We also have
unconventional approach of bringing in clients methods to implement Primavera.
We broadly classify the implementation approach into eight
categories:
1.Study and analysis of current environment
2.Setup server and build client environment to meet the Primavera perquisites
3.Business case study
4.Data collection
5.Creation of Project proto-type
6. Acceptance Testing
7. Release of templates
8. Creation and monitor projects
9. Post Support
10. Sign-Off
Primavera Staffing:
Looking to fill your gap of Primavera professional team or technical
consultants!!! You are @ the right place
We provide staffing for implementation engineers, product support
engineers and project managers to implement and support Oracle Primavera suite
of applications. Our staff will work closely with project team to collect data,
analyze data, update information in Primavera system and produce different
reports to meet the expectations of the project team. We provide staff at a
competitive hourly rates or man-month basis.
We provide staffing for the following services:
ØImplementation Engineer
ØPrimavera Support Engineer
ØProject Manager
ØPrimavera Administrator
On-Demand Support:
We provide a various support for the Oracle primavera product. To
name a few:
Technical Support
Installation
Configuration
After Implementation Support
Functional Support
Primavera EPPM
Oracle ECM ( Limited to Primavera Edition)
Oracle Autovue
Oracle Weblogic (Limited to Primavera Edition)
Product Troubleshooting
Our On Demand Support Services gives you access to our highly
responsive Primavera professional team. Our team will be available 18 * 6 days
to support Primavera Suite of Products. Our Various modes of support are
E-mail, Voice and In-Person. As needed, a simple phone call to a dedicated
support line put you immediate touch with our team of Primavera certified
engineers and other senior level engineers. Our Support levels are as follows:
When ticket is raised help desk team will have first call
(telephone, mail) within 10-15 minutes from the time of receiving the ticket.
After the initial contact, tickets will be categorized (like installation
issue, support call etc) and then tries to solve the issues using the knowledge
base. If the issue is not solved within 1 hour or an issue that is not in
knowledge base then it will be escalated to level 2 support team.
Team tries to contact the person within 10-15 minutes from the time
of receiving the ticket. We use remote desktop like options to analyze and
resolve issues. Issue that cannot be solved in 1 day time will be escalated to
Level 3 support.
Problem team will work on the issues using Root Cause Analysis (RCA)
method. This involves simulating the error, analyzing log data and closely
working with Oracle support for resolving the issues.
Development:
Over a period of 3 years we have developed our expertise to meet the
niche market which ranges from developing new application for supporting Oracle
primavera products to integration with various applications. To name a few
about our development efforts:
We develop solutions around Primavera which would help clients to
transfer information from/to legacy applications like ERP, other project
systems, contractor application to/from Primavera.
We have successfully provided End-to-End solutions to clients like
C-Dot, Konkan Railways, IRCON, Chennai Petroleum Corporation Limited and
Reliance Industries to meet their needs.
We follow the Hybrid model of developing the solution using agile
methodology.